Emergency Medical
If you have a medical emergency that may require evacuation, please contact Kara immediately via phone, Signal or WhatsApp. If Kara is unavailable, please contact Peg.
Kara Wynn: 720-212-9771 – (cell/Signal/WhatsApp)
Peg Reeves: 720-270-8675 – (cell/WhatsApp)
Global Guardian: +1 (571) 230-7537 – (Signal/WhatsApp)
Please err on the side of caution – there is no harm in opening a case that does not end up requiring evacuation. We will immediately establish a case with Global Guardian, whose medical team will work with you and possibly your medical provider to determine the necessary course of action. We do not have an ID# with Global Guardian as we did with our previous organization; Global Guardian will verify your coverage with Peg and/or Kara directly. While verification is required, Global Guardian will go ahead and start working on your case in the event that Kara or Peg cannot be reached immediately, but please do start with us. They will need passport information for all potential travelers, so please send us a photo via WhatsApp, Signal or email as soon as you are able.
Standard Medical
Seven Scenarios Handout (PDF)
For standard medical appointments, not including annual physical exams, we have put together some helpful tips to simplify the process. This handout also includes a brief explanation of our pharmacy benefit and how to use it in the U.S. and overseas.
2023 Aetna Plan Benefit Summary (PDF)
This summary provides a concise overview of our medical plan features, including wellness benefits, vision care, dental care, mental health care, and standard physician care.
2022 Aetna Plan Benefit Summary (PDF)
This summary provides a concise overview of our medical plan features, including wellness benefits, vision care, dental care, mental health care, and standard physician care.
Service Websites
AetnaInternational.com
Aetna International is the administrator for our health insurance plan. They have a very informative and user-friendly website. You can register for an account through the link above. You may also request Direct Settlement through the AetnaInternational.com website. (For general information on Direct Settlement, please see the Seven Scenarios page.) Once you are signed in at AetnaInternational.com, select the “Find Healthcare” tab on the top left, then select your country and city in the drop-down menus. You can scan the list of providers in your area that already accept direct settlement arrangements with Aetna, or you can use the link above the list to request that Aetna establish a new direct settlement arrangement. Aetna requests 5 business days to connect with providers and provide them a letter of guarantee, so please initiate the direct settlement process at least 5 days before your appointment. Please remember it is the provider’s choice whether or not to accept this arrangement, and some refuse to work with insurance.
JCI – Accredited Organizations
Hundreds of health care organizations worldwide have achieved the Gold Seal of Approval as Joint Commission International-accredited entities. You can search here to see if there are JCI-accredited providers near you. Many of these providers and facilities are already in the Aetna Direct Settlement network.
Aetna vHealth
We are pleased to announce Aetna’s new vHealth service is now available. This service is a replacement to Doctor Care Anywhere, allowing members to access doctors 24 hours a day via video or telephone. Registration is free and you can use vHealth as often as you need to. We encourage you to register now, so you have access when you need it:
1. Visit our Website or download ‘vHealth by Aetna’ from Google Play or the App Store.
2. Click ‘Don’t have an account’ to begin the registration process.
3. Use access code ‘VENTURE’ during registration.
vHealth also covers all dependents on your Aetna Plan. Adult dependents should register for their own account – please share this information so they can register, too. To book appointments for children, simply log in to your own account and replace your details with theirs during the booking process. To speak to a doctor you have two options: video call or telephone. Video calls are scheduled at a time chosen by you. Telephone calls are not scheduled, instead you can request a ‘Call Back’ and a doctor will contact you at the next available opportunity.
You can find more information by clicking here.
Forms
Physical Exam Request Form
If it is time to schedule your annual physical exam, please fill out this form and email it to Kara Wynn. She will send you your exam forms and advise you of any updates needed.
Aetna Medical Claim Form
If you are unable to submit your claim online, you can use this form to mail or fax your claim to Aetna directly. You can also call them to establish direct payment to your bank account if you do not wish to send that information through the mail.
Medical Tourism
There are a growing number of international medical facilities that provide exceptional care at a fraction of the cost of comparable U.S. facilities. We are encouraging our missionaries to explore some of these medical tourism destinations, but we definitely do not want to sacrifice quality. If you have had a great experience at an international hospital and you would like to recommend it to others, please let us know. We are grateful to Jonathan Stone for providing a fantastic synopsis of his experience at Bumrungrad Hospital in Bangkok, Thailand. Read his review here.
Team
Peg Reeves
Medical Plan Insurance Coordinator
p.reeves@worldventure.com
(720) 283-2000 ext. 2130
Kara Wynn, R.N.
k.wynn@worldventure.com
(720) 283-2000 ext. 2080